Sales Policy

These Terms and Conditions of Sale (TCS) govern the contractual relationship between MarieTeam, a subsidiary of Spectron Labs, and its customers, hereinafter referred to as "Passengers." By booking a trip aboard our maritime vessels, the Passenger accepts these terms without reservation. We are committed to providing high-quality maritime transportation services while respecting the rights of our Passengers.

1.1 Purpose

These Terms and Conditions define the terms applicable to the sale of trips aboard our maritime vessels, including cruises to various destinations. They aim to inform Passengers of their rights and obligations when booking and during their trip.

1.2 Prices

The prices of trips are indicated in euros, all taxes included (VAT). Additional fees such as port taxes, insurance, and optional services (excursions, catering, etc.) will be clearly specified at the time of booking. We reserve the right to modify our rates at any time without prior notice, but the prices applied will be those in effect at the time of booking.

1.3 Booking

Booking a trip can be done online through our website or by phone. Booking confirmation will be sent via email after receipt of payment. The booking is considered firm and final only after the confirmation has been sent.

1.4 Payment

Payment for the trip must be made in full at the time of booking, unless otherwise agreed. We accept payments by credit card, bank transfer, or any other secure payment method. In the event of non-payment within the stipulated time, the booking will be canceled.

1.5 Cancellation and Refunds

Passengers may cancel their booking under the following conditions:

Cancellation more than 30 days before the departure date: full refund, minus administrative fees.
Cancellation between 30 and 7 days before the departure date: 50% refund of the total amount.
Cancellation less than 7 days before the departure date: no refund, except in cases of force majeure, in accordance with applicable legislation.

Cancellation requests must be submitted in writing to our customer service.

1.6 Trip Modification

We reserve the right to modify the itinerary or schedules due to adverse weather conditions, unforeseen circumstances, or safety reasons. Passengers will be informed of these changes as soon as possible. In the event of a significant change, the Passenger may choose between canceling their trip or accepting the new conditions.

1.7 Complaints

Any complaints must be addressed in writing to our customer service within 30 days following the end of the trip. We commit to processing complaints within 30 working days. If the complaint is justified, a refund or compensation may be offered.